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Job ID 18001208 Date posted May. 25, 2018 Monterrey, Nuevo León Finance
Job Title: Support Contract Associate
Requisition Number: 18001208
Location(s): Monterrey, Mexico
Company Overview
Epicor is one of the world’s leading software companies, with more than 20,000 customers in over 150 countries using our products to effectively and efficiently automate and streamline their essential business functions. With industry specific solutions for the manufacturing, distribution, retail and service industries, Epicor products allow our customers to focus on core, revenue generating activities. Epicor is privately owned by KKR & Co. and produces approximately $900M in annual revenue with around 4,000 employees.
Role Summary/Purpose:
Responsible for processing customer’s maintenance support contract changes throughout the lifecycle of the customer. This includes auditing of maintenance support contracts to ensure licensing and maintenance billings are accurately processed. Also, responsible for updating all systems related to changes made to the customer’s support contracts and special projects.
Essential Responsibilities:
  • Configuration changes (add-ons, upgrades, line termination/cancellations)
  • Full Contract Termination/Cancellation
  • Platform Migration Configuration Changes
  • Upgrade Mappings and Contract Setup
  • Reenrollment Contract Setup
  • Reactivations (full contract and/or line setup)


Qualifications/Requirements:
  • Demonstrates excellent customer service.
  • Must be professional, have great attendance, be punctual, has a positive attitude, is a quick learner and be able to multi-task. Must possess competent computer skills and be able to multi-task.
  • Computer skills MUST include Advance Excel skills, Word, Outlook, and other ERP experience is preferred as well.
  • Must speak English proficiently
  • Must be able to travel to the US for training periodically
  • Must be flexible and able to work 8 hours (normally) within 7:30am-5:30pm CST timeframe.
  • Times may vary and occasionally may have to work in excess of 40 hours.
  • At least 1 year related experience is related field required.
Epicor Software Corporation is proud to be an equal opportunity/affirmative action employer.
Primary location: Monterrey Nuevo Leon Mexico
Support Contract Associate

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