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Apply now Job ID 18001662 Date posted Aug. 07, 2018 Monterrey, Nuevo León Customer Support
Job Title: Tech Support Analyst
Location(s): Monterrey, Mexico
Epicor Software drives business growth.
We provide flexible, industryspecific software designed around the needs of our manufacturing, distribution, retail, and service industry customers. More than 40 years of experience with our customers’ unique operational requirements are built into every solution―in the cloud, hosted, or on premises. With this deep understanding of our customers industries, Epicor solutions manage complexity, increase efficiency, and free up resources to enable our customers to focus on growth.
Role Summary/Purpose:
Application Support Analyst - Provides Application Support to Field Consultants and external Customer’s via telephone, email and chat.
  • Customer Service Experience 2- 3 years – Call center environment experience preferred
  • Excellent interpersonal skills and technical product knowledge and detail oriented.
  • ERP software experience – Preferably in Epicor 9, Vantage or Vista
  • AR, AP and General Ledger
  • Inventory/Work In Process
  • Financial Reporting/Statements
  • General Ledger account reconciliation
  • Job Costing
  • Fix Assets
  • Multi-company consolidations
  • Financial business flow knowledge and experience.
Proven ability to troubleshoot financial concepts in a software package.
Qualifications/Requirements:
  • Accounting/Business/Finance degree
  • Experience giving support by telephone and use of remote support with WebEx to provide a resolution to the end user.
  • Responsible for documenting the replication path and working with product development on behalf of the customer.
  • Self-starter abilities are essential and the aptitude to work independently and in a team environment.
  • Acts as a liaison between end user and appropriate internal resources.
  • Attends on-going training sessions to ensure a higher level of technical and application knowledge is achieved.
Performs other related work as assigned.
Primary location: Monterrey Nuevo Leon Mexico
Tech Support Analyst

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