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Job ID 18000935 Date posted Apr. 11, 2018 Monterrey, Nuevo León Software Development


Job Title: Technical Documentation Writer

Location(s): Monterrey, Mexico

Epicor Software drives business growth.

We provide flexible, industry‐specific software designed around the needs of our manufacturing, distribution, retail, and service industry customers. More than 40 years of experience with our customers’ unique operational requirements are built into every solution―in the cloud, hosted, or on premises. With this deep understanding of our customers industries, Epicor solutions manage complexity, increase efficiency, and free up resources to enable our customers to focus on growth.



Job Description:

The Technical Writer creates modern online documentation for our IT processes and software solutions. This role creates new and updates existing content and works on a variety of projects including release notes, project and integration documentation, and Visio diagrams. The Technical Writer communicates internally with IT business groups to create online content that enables users to quickly locate the information needed. The Technical Writer is also responsible for helping to develop, organize, and maintenance of our knowledge repositories. The ideal candidate has worked with team collaboration and knowledge management products and is passionate about creating helpful content and making sure it stays up-to-date.

Responsibilities

· Technical Documentation: Gathers and compiles the information required to create or maintain documentation. Conducts interviews with technical staff and reviews project-related documents including project requests, SOWs, technical requirements documentation, architecture and process diagrams, etc. Creates documentation based on harvested information ensuring that it is packaged into well-formatted, grammatically correct and professional content that is easily accessible and understandable.

· Release Publications: Communicates the release of new software products and enhancements to existing solutions through online distribution and management. Maintains detailed and accurate revision history.

· Business Understanding: Develops working knowledge of product functional areas as assigned.

· Knowledge Management Strategy: Works with the IT Leadership to develop / refine our knowledge management strategy including repository platform, knowledge capture processes.

· Performs other duties as directed.

Required Skills

· Excellent verbal and written communication skills.

· Strong interpersonal skills.

· Excellent organizational and time management skills, and ability to work on several projects in parallel.

· Ability to work well with a diverse population

· Enthusiastic, motivated self-starter who is an excellent team player.

· 3 or more years as a technical writer, communications specialist, marketing professional, or combination thereof.

· Exceptional written/verbal communication, listening, organizational, interpersonal, research, investigative, and problem-solving skills.

· Proven ability to communicate complex ideas in a clear, concise manner.

· Proven ability to learn about, implement and maintain new technologies.

· Experience with Microsoft Office and Visio and online publication

· Previous experience documenting IT systems (custom software, network, systems environments) is preferred

Education

The candidate we are seeking will have a Bachelor’s degree in Technical Writing, English, Journalism, Communications or related field.

Required Skills

· Excellent verbal and written communication skills.

· Strong interpersonal skills.

· Excellent organizational and time management skills, and ability to work on several projects in parallel.

· Ability to work well with a diverse population

· Enthusiastic, motivated self-starter who is an excellent team player.

· 3 or more years as a technical writer, communications specialist, marketing professional, or combination thereof.

· Exceptional written/verbal communication, listening, organizational, interpersonal, research, investigative, and problem-solving skills.

· Proven ability to communicate complex ideas in a clear, concise manner.

· Proven ability to learn about, implement and maintain new technologies.

· Experience with Microsoft Office and Visio and online publication

· Previous experience documenting IT systems (custom software, network, systems environments) is preferred

Education

The candidate we are seeking will have a Bachelor’s degree in Technical Writing, English, Journalism, Communications or related field.

Primary location: Monterrey Nuevo Leon Mexico
Technical Documentation Writer

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