Job Title: Professional Services Consultant (EDI)
We provide flexible, industry‐specific software designed around the needs of our manufacturing, distribution, retail, and service industry customers. More than 40 years of experience with our customers’ unique operational requirements are built into every solution―in the cloud, hosted, or on premise. With this deep understanding of our customers industries, Epicor solutions manage complexity, increase efficiency, and free up resources to enable our customers to focus on growth.
About the Role:
As an Epicor EDI VAN Consultant, you will take ownership of EDI VAN implementation engagements and assume overall delivery responsibility, perform implementation tasks, and produce quality deliverables. You will be accountable to the Epicor EDI Manager and are responsible for developing, organizing and controlling tasks within your projects and demonstrate the ability to lead these engagements. You must possess the capability to work with the customer on an independent basis for these projects with little supervision by the Epicor EDI Manager.
What You’ll Do:
Ownership of EDI VAN implementation engagements including but not limited to proactive Scope, Budget and Schedule management.
Acts as primary point of contact for Customer ensuring timely messaging around Status, Issue/Risk, Scope, Budget and Schedule is communicated and understood
Configures, tests and trains customer on Epicor EDI solutions, providing setup, initial troubleshooting assistance during implementation and subsequent growth.
Responsible for obtaining utilization target of 74%
Responsible for understanding and maintain high levels of customer satisfaction and providing internal updates when impacted by project related factors
Responsible for daily entry of time and expenses in project accounting system.
Teams with other internal and external groups (e.g. Epicor ERP consultants, project manager and 3rd party resources) to research and propose solutions.
Possess accurate estimating skills for various project tasks. Anticipate issues or conditions that may impact the original scope, budget or schedule and notify EDI Manager and/or Project Manager in timely manner
Analyze and anticipate project risk and proactively communicate escalating issues as well as proposing a solution and plan to address them
Sense of urgency for customer business needs and persistence to follow through on closing projects and ensuring successful go-lives
What You Need to Succeed:
Bachelors degree - Business, MIS, IS, Education, related degree and/or 2+ years EDI experience in the areas of: consulting, application training or customer support
Effective time management including high utilization, prioritization and reporting
Effective teaching, excellent verbal/written communication skills and PC skills required
Knowledge of EDI standards (X12, EDIFACT) and VANs is highly preferred
Previous experience with ERP software is highly preferred
Project Management experience preferred. PMP certification a plus
Requisition Number: 20001798
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Epicor Software Corporation is proud to be an equal opportunity/affirmative action employer.
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