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Job ID 18000443 Date posted Mar. 07, 2018 United States Consulting

Job Title: Senior Client Services Project Manager (Eclipse)

Requisition Number: 18000443

Location(s): Remote, U.S.

Company Overview

Epicor is one of the world’s leading software companies, with more than 20,000 customers in over 150 countries using our products to effectively and efficiently automate and streamline their essential business functions. With industry specific solutions for the manufacturing, distribution, retail and service industries, Epicor products allow our customers to focus on core, revenue generating activities. Epicor is privately owned by KKR & Co. and produces approximately $900M in annual revenue with around 4,000 employees.

Role Summary/Purpose:

Sr. Implementation Project Manager position assisting Distribution customers in the implementation of the Epicor Eclipse product. PMP certification is a plus, 5-10 years of Distribution ERP implementation required (Eclipse software preferred). Bachelor’s degree required (Master’s preferred).

Essential Responsibilities:

  • Assisting customers in the (Initiation, Planning, Execution, Monitor and Control, and Closure) implementation of the Epicor Eclipse product
  • Project Manage approximately 10-20 implementations
  • Responsible for high utilization (70%) and customer satisfaction
  • Build project plans and schedule resources
  • Interact with other Epicor Solutions departments
  • Provide best practice Project Management Monitor and Control coaching to customers
  • Perform Weekly customer status calls
  • Provide Project Risk Analysis to customer
  • Plan, organize, lead and monitor the activities of the project team
  • Maintain overall control of the schedule, budget and scope
  • Provide monthly Budget Analysis Reports
  • Ensure that project plans and work products are based on approved and agreed-upon requirements
  • Ensure that sufficient resources and funding are available for executing all project activities
  • Prepare the management deliverables (Project Plan, Project Change Requests and Project Lists); and use these deliverables to conduct the Project
  • Notify the Client Project Director and the Client Project Manager of non-resolvable issues and submit recommendations to resolve them
  • Maintain regular contact with the Client Project Manager, providing the status of project progress
  • Post meeting notes and other documents as required to Epicor Implementation Tracker
  • Track the status of deliverables and any decisions made regarding Project Change Requests and outstanding issues
  • Ensure that commitments and changes to commitments resulting from the requirements are negotiated with affected groups
  • For approved Project Change Requests, update the appropriate documents and project work plan to reflect changes in requirements and commitments
  • Champion and adhere to corporate solution implementation methodology

· Assist with development of Project Management disciplines as required


  • Bachelor’s Degree in Business or Computer Science or equivalent work experience
  • Wholesale Distribution experience preferred
  • In depth knowledge of Epicor Eclipse software and implementation process highly preferred
  • 5-10+ years of relevant Project Management experience
  • Proven success in software project implementation and deployment
  • Strong troubleshooting skills
  • High level of proficiency in MS Office, MS Project
  • Experience in managing stakeholders
  • Demonstrated ability to manage project risk
  • Fluency in oral and written English
  • Excellent communication, interpersonal and presentation skills
  • Solid organizational and time management skills
  • No restrictions on ability to obtain visas for travel outside of country of residence
  • PMP Certification preferred


Epicor Software Corporation is proud to be an equal opportunity/affirmative action employer.

Primary location: Remote Remote United States
Senior Client Services Project Manager (Eclipse)

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