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Apply now Job ID 19001258 Date posted Aug. 30, 2019 Warrington, England Customer Support
Support Analyst

Warrington (Birchwood)


An exciting opportunity for a Support Analyst has arisen to join a highly skilled team that is providing support for our global strategic e-commerce solution.

This is an opportunity for a dynamic individual who can demonstrate the aptitude to learn/build on existing skills. You will be a self-starter who possesses strong problem solving, analytical and communications skills, who can be a team player and work as part of a growing global team.

Role:

Respond to client calls in a professional manner, providing solutions and advice where appropriate
Ensuring Service Quality levels are maintained
Ensuring all issues are handled in a timely manner
Reviewing outstanding issues, ensuring clients are kept informed of progress
Desired skills and experience:

A background or previous experience in customer support environment
Experience in supporting enterprise or other business applications
Problem solving working in on a multi layered technology stack

The Person

Excellent communication/interpersonal skills with strong customer facing skills
Ability to effectively communicate technical details to all audiences
Collaborate across teams to identify root cause for technical issues and drive technical issues through to resolution
Must be a self starter who can work independently as well as in a team
To be part of the on-call rotation team and work off hours as required
Must have a firm grasp of English – verbal and written

Nice to have but not essential:

Previous experience of supporting Magento eCommerce or any out of the box e-commerce solution
Understanding of web technologies; NGINX
Knowledge/experience of HTML or CSS
Understanding of SSL certificates and encryption fundamentals
Familiarity with Unix/Linux fundamentals

In return you can expect a great team environment to work in; and a competitive salary and benefits including: Pension, Private Healthcare, and Life Cover.
The company:

About Epicor Software Corporation
Grow your business with Epicor

Epicor Software Corporation provides industry-specific business software designed around the needs of manufacturing, distribution, retail, and services organizations. More than 40 years of experience with our customers’ unique business processes and operational requirements is built into every solution―in the cloud, hosted, or on premises.

Today, over 20,000 customers in 150 countries around the world rely on our expertise and solutions to improve performance and profitability. Epicor is driving growth for companies globally with solutions including:
Epicor Enterprise Resource Planning (ERP)
Human Capital Management (HCM)
Financial Management
Manufacturing Execution Systems (MES)
Supply Chain Management (SCM)

Epicor products are working today on a global scale, delivering impressive benefits to companies just like yours. With a deep understanding of your industry, Epicor solutions promote growth while managing complexity and increasing efficiency. The result is powerful solutions that free your resources so you can grow your business.


www.epicor.com
Epicor is proud to be an Equal Opportunity / Affirmative Action Employer

Primary location: Warrington Warrington United Kingdom
Support Analyst

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